About - First Stop Car Essentials

Shipping and Refund Policy

Shipping and Delivery Policy
Products are subject to availability. Once payment has been confirmed, orders will be shipped within 1–2 working days.

Delivery times may vary by region and typically take 2–7 working days after processing.

Customers will receive tracking details via email or WhatsApp once their order is dispatched.

First Stop Car Essentials uses The Courier Guy for deliveries.
Insurance on parcels must be requested before payment for an updated shipping fee.
We are not liable for damages caused during transit.

Important: Door glass and windscreen glass are shipped at your own risk and cannot be insured.

Founded with the goal of making car parts shopping easier and more convenient, we combine expertise, excellent customer service, and fast delivery to ensure you get the right part, the first time.

Returns and Refund Policy

Products may be returned if they are defective or incorrectly supplied.

If the product received is defective or incorrect, it must be reported within 24 hours of delivery to qualify for a return.

Please note:

There are no returns or refunds on any electrical products, or any goods that are damaged or not in their original state.
Goods that are not returned in their original packaging will not qualify for a monetary return.
Goods that were correctly supplied (confirmed by sample picture) and later returned by the customer are subject to a 20% handling fee plus return shipping costs.
Returns must be initiated within 10 days of delivery. Any special requests accepted after this period will still incur a 20% handling fee plus shipping.
Refunds can take 5–7 working days to process. Once processed, funds can take an additional 24–48 hours to reflect depending on your bank.

Please ensure that the part you order is 100% compatible with your vehicle. If unsure, contact us and we’ll help confirm suitability before purchase.

By completing a purchase, you agree to our

Everything Your Car Needs,
All in One Stop.

Easy Parts Finder

Find and order the exact car parts you need quickly with our smart search and filters.

Nationwide Delivery

Fast and reliable shipping across South Africa, straight to your door.

Hassle-Free Returns

Easy 30-day returns for peace of mind on all car essentials.

Our Mission

To make car care simple, accessible, and affordable by offering a wide range of quality vehicle parts and essentials that keep you moving safely and confidently.

Our Vision

To become South Africa’s most trusted online destination for vehicle parts and car essentials, known for reliability, customer satisfaction, and convenience.